Recovering a lost access code
Where your code was shown
Notel unlocks with an access code: the string the checkout page prints for you, and the one the app’s lock screen asks for. It appears on the confirmation page right after checkout. It is not sent by email, so if that page was closed before the code was saved, we look the purchase up by hand.
Asking us to look it up
Open the license recovery page and email support from the address you bought with, or ask on Discord. We match the purchase and send the code back.
What helps us find it
- The email address used at checkout, if you are writing from a different one.
- Roughly when you bought Notel. Your card statement has the exact date.
- The order ID from your receipt, if you still have it.
Do not log out while you wait
If Notel is still unlocked on another Mac, leave it that way. Log Out removes the saved access code from that Mac and relaunches Notel locked, and it ends any running trial for good at the same time. Your notes are untouched either way, but without the code there is no way back in until we find it.