Frequently asked questions
Everything you might want to know before (and after) you download Notel.
What should I do if I encounter a bug?
You can report any issue you run into by contacting us, or by asking in the Discord.
Can I try Notel before I buy it?
Yes, there's a 7-day free trial. Head to the download page to get started, no purchase required.
Is Notel a subscription?
No. Notel is a one-time purchase of $9.99.
How many devices does one license cover?
You may use your license on up to 3 Macs at once, and you can free up a slot at any time by logging out on a Mac you no longer need.
How do I remove a device from my license?
On the Mac you want to remove, open Settings → About → Log Out…. Notel deletes the saved access code from that Mac and frees up its slot. Need a full reset? Just reach out and we’ll take care of it.
How can I recover my license?
Recover it any time from the license recovery page.
Can I get a discount?
There aren't any discounts available: Notel is priced for long-term value with continuous free updates.
Can I request a refund?
Yes. You may request a full refund within 14 days of purchase, no reason required.
Can I hide the dock icon?
Absolutely, you can hide the Dock icon entirely and keep Notel running quietly in the background.
Does Notel work across multiple monitors?
Yes. Notel is built and tested to work exactly as expected across every multi-monitor setup, so your notes stay put no matter how many displays you use.
Does Notel collect any data?
No personal data or note content is collected by Notel. See the privacy policy for the full details.
Still need help?
Email [email protected] or hop into the Notel Discord and the community and the team are happy to help.